If you have any referral questions simply contact any of the NWRH offices listed on our Contact Us page. Instead the occupational therapist can directly liaise with the RAS to activate a support plan review to match and refer for home modifications. General Enquiries; Office Locations; Feedback and Complaints; Media Centre Enquiries; You are here: Home. My Aged Care Hospital Referral Form - Fax. GP letters, specialist advice and park the form if you need to come back it to it later. Residents can refer themselves or a referral can be made by a relative or friend, doctor or other service provider, with the person's consent. Make sure your patient is aware that they may be contacted by My Aged Care or an assessor. The preferred method for health professionals to access urgent services is by contacting the service provider directly. If you are already registered with My Aged Care and are looking for us on their website, simply use … The service provider will, if able, provide urgent care for the patient and subsequently refer the patient to My Aged Care for an assessment of ongoing service needs. Keep the confirmation number you receive after submitting the form – you or your patient can use this to follow up on the referral. In this circumstance, the service provider will need to refer the client to My Aged Care to assure the conduct of a holistic assessment and ongoing access to services. Factsheet: Understanding the role of a Health Professional in My Aged Care - information on your role in a patient's aged care journey and in supporting client discussions. These can be made by your existing health professional or through a referral process by a non-health professional, such as a local council where you are receiving support services, a family member, carer or a self-referral. Patient details are auto-populated and don't need to be re-typed into another form. My Aged Care: Referral pathways for CHSP allied health and nursing services in Victoria 30 August 2016 4 reassessment. If the referral information is complete, it will be sent directly to an assessment organisation without the My Aged Care contact centre needing to call the patient. Please visit the My Aged Care website or call My Aged Care contact centre on 1800 200 422 to register. The My Aged Care website and contact centre is the entry point to receive subsidised aged care services. If you believe your patient is already receiving aged care services, you can call My Aged Care on 1800 200 422 to find out more information before you decide to make a referral. The form is currently being used by over 900 practices around Australia. Tess accessed services to assist her to live at home. My Aged Care is the government body that manages all of the subsidised Aged Care services in Australia. If you believe your patient is receiving aged care services and you would like to find out more information before making a referral to My Aged Care, you can call the contact centre. You can call the My Aged Care contact centre 1800 200 422. If you don’t have a home care package and would like assistance with a My Aged Care referral for RSB services, call us on 1300 944 306 and ask for assistance with your My Aged Care referral from one of our Pathway Support Specialists. If you are from a hospital, please use the, If you are a GP or a health professional based in the community, please use the. Online. My Aged Care is part of the Australian Government’s changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services. First name Complaints Referrals can be sent electronically, or a client can be issued a referral code. Patient brochure. For more on the difference between HCP and CHSP click here. It is for Australian residents who are After navigating to the HealthLink referred services tab, select ‘My Aged Care Referral’ to launch the e-Referral form. Information entered in the form populates a client record. You will see a copy of the completed form containing an acknowledgement of receipt. ��D���u��M ��k"�@�@���7H��$�3012,I00�A�g�� � �L* After you've registered with My Aged Care, Guidance on direct to service referrals for CHSP providers, Understanding the role of a Health Professional in My Aged Care. My Aged Care is the main entry point to the aged care system in Australia for new clients. The online referral form is accessible through the patient’s electronic medical record. meeting to discuss the My Aged Care referral pathways. There are a number of ways to refer a patient to My Aged Care. The electronic referral form has been designed to make it easier for you to send referrals for . What is My Aged Care? Provision of service will be dependent on service availability in the area and the client’s specific needs. These circumstances are where there is an urgent need for a service based on the patient’s circumstances which, if not met immediately, may place the patient at risk. This form is one of many pathways into My Aged Care, and is especially useful for patients who need to provide their medical information to the assessor. My Aged Care does not confirm or acknowledge receipt of fax referrals. Role Types; Meet our team; See Current Opportunities; Contact Us. For more information on subsidised equipment, please speak with the assessor and My Aged Care. The Australian Government has recently made changes to the aged care system. It is used by over 1,000 practices around Australia. The contact centre will ask for your details and that of your patient before passing on the same information as for health professionals following up on a referral (see above). GPs can still use existing referral options to my Aged Care which include calling the contact centre on 1800 200 422 or faxing their patient’s details (name, contact details, reason for the patient being referred to My Aged Care, record of patient’s consent for the referral) to 1800 728 174. These services include: Help in your own home such as domestic help, meals or nursing care, equipment or modifications to your home … Referrals; Aged Care Support Referral; Disability Support Referral; Careers. Your Referral Code is a 1- number followed by eight or so other numbers. My Aged Care is the starting point to access Australian Government-funded aged care services.. My Aged Care is a Commonwealth Government program which creates a service record for older Australians. My aged care is a government website providing the main access point to the aged care system in Australia. h�bbd``b`�$��. My Aged Care is aimed at older people, their families and carers as well as service providers, and offers information on aged care as well as help in finding local providers such as aged care homes. Through the My Aged Care initiative the Australian Government contributes to the cost of a range of aged care services in Australia. My Aged Care: Referral pathways for CHSP allied health and nursing services in Victoria 30 August 2016 4 reassessment. A new electronic process allowing direct referrals from GP practice management systems was introduced last year. Referrals to aged care services in Australia are handled though a web form held on the My Aged Care website. if a referral has been made to an assessment organisation, the name and contact details of the assessment organisation, if the patient has been referred for services including the type of services and if accepted by a provider, if the client has existing aged care approvals in place. Referral … My Aged Care provides a central, identifiable entry point which aims to make it easier for older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to locate and access services available to them. Fax only one patient/client referral at a time and please only send one referral per client/patient. The electronic referral form has been designed to make it easier for you to send referrals for . Visit the My Aged Care website to find information about how to access Australian Government–funded aged care services. PH 1800 200 422 FAX 1800 728 174. My Aged Care is a national online and phone service to help you find out about aged care services, and what services may be available to help you. You will need your patient’s consent, or that of their legal representative, to obtain this information. A new electronic process allowing direct referrals from GP practice management systems was introduced last year. Once you submit the form it will be safely and securely sent electronically to My Aged Care. Referral Processes for Aged Care. Referrals to the My Aged Care portal can be done electronically from within GP clinical software. There are two ways you can contact My Aged Care, depending on your preference, by phone or online. Your details. A referral sent by either My Aged Care contact centre staff or assessors requesting services for a client. My Aged Care is the entry point for older Australians to access aged care. My Aged Care Referral. The Australian Government has recently made changes to the aged care system. Fax the completed form to the My Aged Care contact centre on. HealthLink Technical Support. The centre is available from Monday to Friday between 8 am to 8 pm, and also on Saturdays from 10 am to 2 pm. Referrals. GPs can refer their patients to My Aged Care from their electronic practice management systems via the e-Referral form. Approved aged care service providers must use this portal to manage information about their services, manage referrals, update client records, generate reports and ask an assessor to review a client’s support plan. %PDF-1.5 %���� Once a record is created, you (or a nominated representative) can be provided with information and referral to goods and services specific to the care and independence of older persons. Visit the My Aged Care website to find information about and access to Australian Government–funded aged care services. You can call My Aged Care on 1800 200 422 yourself or you can have someone call on your behalf. Home Care Packages and My Aged Care; Paying with your own money ; Government subsidised programs; Blog; Referrals. Factsheet: Guidance on direct to service referrals for CHSP providers - for additional information on urgent referrals. This referral does not guarantee access to services. This is then used to support the patient’s assessment. 22 0 obj <> endobj Please note, for all clients aged over 65 or 50 years for Aboriginal and Torres Strait Islander clients, referrals must be made directly to My Aged Care. My Aged Care aims to make it easier for older people, their families, and carers to find information on ageing and aged care in Australia. We know, you receive a lot of letters from My Aged Care so it can be hard to know which letter means what! Narrator: My Aged Care is your starting point to access government-funded aged care services. Keep the confirmation number you receive after submitting the form – you can use this to follow up on the referral. Watch Tess's story here. GP letters, specialist advice. Through the My Aged Care initiative the Australian Government contributes to the cost of a range of aged care services in Australia. We provide online information and trained call centre staff to help you get an older person’s needs assessed and to find and access services. The system can be a little complicated, but it continues to move in the right direction! The Assignment letter will include a referral code. Referrals for aged care assessments are to be faxed to My Aged Care using the website referral form. There is a 6 - 12 months wait to receive your Package. We can also assist you with your registration with My Aged Care; simply … Home Care Packages and My Aged Care; Paying with your own money; Government subsidised programs; Blog; Referrals. endstream endobj 23 0 obj <> endobj 24 0 obj <> endobj 25 0 obj <>stream Providing your contact details is important as My Aged Care may contact you if additional information is needed about your patient. t�iH�� _ ��9AB��U�� b��$4)dZ�1ڼ}�UQ��:��4!����e��ej3K��T�c/U�E�d"�=�ȷ'5��dD���M]�Sc��f8b�`�x�-�`ƾ^�}7sZq��bo��N�x0�g�Y�rnf�r}߲�1H\�`io;M����M6k���Uk/�vѶ��Mi!� ��{�/�-�9/�H!بȖ (������i'5t�Ը���I8s�Q�ʋͫ^�gŅ�|�V�����1R[;�g�z��u�=�xl�"���ea��Ԛ��c��R`u��U;�ҡ�!���w�Z����e�l��|�׍�gu��~Y��Շl�!4����R���q��������ʈ���QJ�A��җ�F@�����8�~�VFnDR���B@��4�V�%��;M���Hp� ��s�GQ�hgOR���qF����6��w�q/�{�����2FGa�a?��N�*O9���:ɭ���O�,����x�U����J>����P��O�h�Ӈ���២!����m�cv������a֜���8by����#`&[`{\r�Kģ�-t�t�����兑�|���t8��������%�����. Read more about aged care programs including eligibility, available services and costs. your details and the patient’s details – if you made the referral by fax. Health professionals play a key role in supporting patients to access these services. The implementation of My Aged Care presents a change to the way in which people have traditionally accessed some aged care services. My Aged Care (MAC) referral may be created for supply of equipment. Brochure: After you've registered with My Aged Care - information for your patients on what to expect after they have been referred to My Aged Care and how they can track their progress. For the Commonwealth Home Support, Home Care Package and Residential Aged Care Programs please contact My Aged Care on 1800 200 422 or go to their website www.myagedcare.gov.au. 1800 200 422. You may receive a referral code for cleaning, a code for transport and a code for personal care services. You can attach additional relevant documents to the e-Referral form e.g. For more information about My My Aged Care Guidance for Providers 7 Key term Description Representative Clients can nominate one or more representative(s), (e.g. There are two ways you can contact My Aged Care, depending on your preference, by phone or online. If you do not have contact details of a provider, you can call My Aged Care on 1800 200 422 or use the Find a provider tool to search for a provider. General Enquiries; Office Locations; Feedback and Complaints; Media Centre Enquiries Provision of service will be dependent on service availability in the area and the client’s specific needs. The My Aged Care website has been established by the Australian Government to help you navigate the aged care system. A referral sent by either My Aged Care contact centre staff or assessors requesting a service for a client. If the referral is incomplete or faxed information is illegible, My Aged Care will contact you to confirm the information provided. Referral for Home Care Package, residential respite, residential care, TCP My Aged Care – for a Comprehensive Assessment by an Aged Care Assessment Service (ACAS) for people with more complex needs, seeking services such as a Hard copies of some My Aged Care brochures are available, for free, through National Mail and Marketing. Whatever your situation, specific needs, or background, we can help you understand what types of services are available - from services that help you live independently at home to short-term care that helps you get back on your feet, to moving into an aged care home when you can no longer live at home. Review An evaluation of a client’s support plan undertaken by the RAS. Contact. Existing clients. New referral pathways for care under My Aged Care - from 1 July 2015. Please provide this referral code to your Service Provider. You can ask the client to call My Aged Care. Referrals; Aged Care Support Referral; Disability Support Referral; Careers. General Practitioners can refer clients for assessment and/or aged care services using the My Aged Care web referral form or by phoning the contact centre on 1800 200 422 Monday - Friday 8am - 8pm, or Saturday 10am - 2pm. This includes the introduction of My Aged Care which is an initiative that supports older people and their families in accessing aged care information and services. Visit the My Aged Care website for information on how to access the new e-Referral form, including Quick Start Guides. There are three methods of referral that have been successfully used over the past month to refer clients to My Aged Care. The online referral form is accessible through the patient’s electronic medical record. The form has been improved in […] The My Aged Care e-referral process allowing GPs to refer patients to My Aged Care directly from their clinical software has been updated. My Aged Care: referral pathways for health professionals in Victoria 30 August 2016 Commonwealth Home Support Programme (CHSP) referral pathways for health professionals in Victoria Introduction My Aged Care was implemented in Victoria on 1 August 2016. The revamp is in response to complaints that the My Aged Care gateway – the sole avenue for GP aged-care referrals – gave doctors no way of knowing what had happened to their patients after the referral. My Aged Care provides an entry point to Australian Government–funded aged care services for the general public. Use this form for referring to My Aged Care for access to Commonwealth Home Support Services, Home Care Packages, Older Australians, their families and carers can access My Aged Care information through the website or contact centre. 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